Clive asks transport minister to help ensure Southeastern compensates overcharged passengers

Clive Efford used transport questions in the House of Commons to demand that Southeastern properly compensate overcharged passengers.

He asked the minister responsible for the railways to help ensure that Southeastern make a public apology for overcharging passengers travelling from zone four to zone three, for example those travelling from Eltham to Blackheath.

The minister, Tom Harris MP, praised Clive for identifying the problem and bringing it to his attention.

Clive told the minister that he was pleased that Southeastern had finally admitted their mistake and had apologised. When his constituents originally complained to Southeastern they chose to ignore the complaints, instead blaming the Government for the 66 per cent. increase in fares. It took several weeks even after Clive wrote to Southeastern for them to apologise for their mistake.

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