where to get help and support during coronavirus crisis
where to get help and support during coronavirus crisis

If you have any questions, problems or issues you would like to raise with me, then please do not hesitate to contact my office by email at clive@cliveefford.org.uk or by calling me on 020 8850 5744.  Although I have had to cancel my surgeries during this crisis we will always be here to help.

While my team and I are always very happy to assist constituents, we thought it would be useful to create a list of information and specific support services people can turn to. I will try and keep this list up to date, but if you are aware of any other support you feel it would be useful to share please let me know.

Local community

Greenwich Council – advice and support on all council services during the crisis
Greenwich Foodbanks – a list of local collection and distribution points for foodbanks across the Borough
Greenwich Covid 19 Mutual Aid – a borough-wide group for those looking for information or to assist others


Greenwich Council voluteering hub –  a major initiative to support residents through the Community Hub that will link thousands of volunteers with opportunities to help people who are most in need of support.

Money and benefis advice

UK Government advice – the UK Government’s hub to a wide range of advice and information
Government Universal Credit – Government explanantion of how to claim Universal Credit
Greenwich Council hardship support  – advice on applying for universal credit and a list of support available for those in hardship
Citizens Advice – information in a wide range of issues, including benefits and money advice.
StepChange – debt advice from the national charity Stepchange
Entitledto – advice on what you and your family can claim if your employment has been affected by coronavirus

Help for businesses and employment

Government Business Advice – advice from the Government advice for businesses affected by the crisis
Coronavirus Business Interruption Loan Scheme – Government advice and how to apply
Lay-offs and short-time working – Government advice for buisnesses
Mayor for London – advice on workers rights
The Trades Union Congress – campaigns and advice from the TUC
ACAS – advice for employees and employers from the Advisory, Conciliation and Arbitration Service
South East London Chamber of Commerce – advice for businesses from the local Chamber


Shelter  – Specialist housing advice for those affected by coronavirus
Protections for renters – Government statement on measures to protect renters and landlords
Leasehold Advisory Service – advice for leaseholders and lessees


Support for extremely vulnerable people – Government advice on how to access support as a vulnerable person
NHS advice – NHS advice on coronavirus symptoms and when to seek help
Age UK – advice for older people
Asthma UK – specific advice for people with asthma during the coronavirus emergency
Cancer Research – specific support for people with cancer
Diabetes UK – specific support for people with diabetes
Mind – Advice for protecting your mental health and wellbeing

Travel advice

Foreign Office Travel Advice – latest Government travel advice (listed by country)
Money Saving Expert Coronavirus Travel Rights – advice on holiday refunds, travel insurance cover and much more

Supermarket guidance

Government helplines

Following government announcements on financial support for businesses and the self-employed, a number of constituents have been in touch to ask where they can seek advice. Here are the active links and helplines which I will update as things progress:

Government Business Support Helpline:
0300 456 3565

Self-Employment Income Support Helpline:
0300 456 3565

HMRC Coronavirus Tax Helpline:
0800 024 1222

Universal Credit Helpline:
0800 328 5644

School Closures Coronavirus Helpline:
0800 046 8687

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